I am writing to get assistance with my locked BRLA position from the TRU migration.
I converted my TRU tokens on time and selected the short lock period option to receive the 10% bonus. The lock period has now officially ended, and I can see my full balance (X BRLA) listed under “Positions” on the access.brila.finance dashboard.
However, there is no active “Unlock” or “Claim” button available on the UI, and I am unable to release or claim my tokens. I have already verified that my wallet is connected properly and tested different display/browser settings, but the interface does not provide an action button to complete the claim.
Could you please assist me with manually unlocking/releasing these tokens or checking the status of my position on the web.
Thank you for your help, and I look forward to your support!
Since your BRLA balance is visible under Positions, it suggests the migration and lock period were recognized correctly. A good next step is to verify that you’re connected with the exact wallet used during the migration and refresh the position after reconnecting. If the unlock option still doesn’t appear, it’s possible the position requires a backend status check or there is a UI issue preventing the claim action from showing.
Hi, I have double-checked and verified that I am connected with the exact wallet address used for the migration. I also disconnected, reconnected, and refreshed the page, but the Unlock/Claim button still does not appear.
Since it seems to be a UI issue or requires a backend fix, please perform the status check on your end for my wallet address:
Since you’ve already confirmed you’re using the correct wallet and have refreshed the connection, the next thing to do is I would recommend to talk to the technical support directly.