"This access portal has expired."?

1

Hi TrueFi/Brila team,

I am writing to request assistance with completing my TRU to BRLA migration after missing the access portal deadline.

Background:

  • I held my TRU tokens on Binance, where TRU was delisted on April 28, 2026.
  • Binance’s official announcement stated the migration deadline was May 10, 2026 at 23:59 UTC, which led me to plan my withdrawal and swap accordingly.
  • However, when I attempted to access the migration portal at access.brila.finance, I found that the portal had already closed (it appears the actual deadline was April 30, 2026).
  • The conflicting deadline information between Binance’s communication and Brila’s official portal caused me to miss the window.

What I am requesting:
I would like to ask whether a manual migration or exception process is available for users in my situation. I am fully prepared to provide any verification needed to prove ownership of the TRU tokens, including:

  • Binance withdrawal transaction hash (TxID)
  • Receiving wallet address
  • On-chain proof of TRU balance
  • Any other documentation the team requires

My details:

  • TRU amount held: 5543.76
  • Current wallet address: 0xC2760b0F2B997536057DD3e916a77272CFb66e25
  • Network: ERC-20 (Ethereum)

I understand the migration period was time-bound, but given that this situation arose from genuinely conflicting public information from a major exchange and the official portal, I would greatly appreciate the team’s consideration.

Thank you for your time and any guidance you can provide. I am happy to provide any additional verification through DM or whichever channel the team prefers.

Best regards,
HaHa

2

Hi team,

I am also in the same predicament; I initially held all my TRU on Coinbase and the official notice stated May 10, 2026 as the migration deadline.

I will really appreciate some assistance on this matter.

Sincerely,

Concerned holder

4

It sounds like your TRU may not have been migrated before the stated deadline. A good first step is to verify whether your tokens remained on Coinbase throughout the migration period and check if the exchange participated in the migration process automatically. You may also want to review your transaction history and wallet records to confirm the status of the assets around the deadline date. If the tokens were not migrated automatically, there may still be account-specific options available depending on how and where the TRU was held, so gathering those details would help determine the next steps.